How to Find a Trusted Reputable Online Casino

Posted By: Date: 09/02/2012 at 12:00 am Leave a comment

With so many online casinos out there to date, it can be hard to distinguish between the good ones and the bad ones. We often hear that one casino is reputable, and another is not. Here are some of the things to look for when you’re trying to find a trusted reputable online casino.


Longevity is the number one key to a good reputation. When an online casino has been around for at least a few years, they are able to develop a history for customer satisfaction that resounds throughout cyberspace, the same way a bad reputation carries over time. Similarly, the longer an online casino is in business, the more likely it is to be operating on the up and up.

Professional Customer Support Services

A professional customer support team is paramount to earning a solid reputation in the online casino business. Support should be available 24 hours a day, 7 days a week through multiple avenues, including live chat, telephone (preferably toll-free) and email. The faster the response time via email, and certainly the more reliable each response is, the higher the gaming site’s reputation will be.


You hear the term ‘transparency’ used a lot in this business. Transparency refers to how willing an online casino is to divulge its ownership and associations. The highest level of transparency, thus most reputable, is achieved by operators who are listed on a stock index, such as the London Stock Exchange. Listed companies aren’t very common though.

The second highest level of transparency is accomplished when the site reveals its correlations directly on the web site, often on the “About Us”? page. Common information would include the exact names of gaming site’s parent company, the company that handles secure fund facilitations and the independent auditing firm that carries out regular testing of the casino software system’s Random Number Generator. Simply stating that the software is tested and that the funds are processed securely isn’t enough.

Clear, Reasonable Bonus Terms

Every online casino has one thing in common. They all promote generous bonuses to entice new player sign-ups and retention of existing members. What they don’t all agree on is the terms that players should abide by when claiming, spending and possibly cashing out a bonus.

Some gaming sites will intentionally use long-winded legal terms to confuse players so that they either fail to complete the wagering requirements, break the rules while trying or continue wagering beyond need because they are uncertain whether they have to. The most reputable online casinos will make the terms as clear and understandable as possible, and do not enforce ridiculous wagering requirements.

Fast Payouts

Last but most definitely not least, any reputable online casino will have a solid track record for processing payments in a quick fashion. Timely payouts are the number one feature sought by serious online gamblers. Microgaming casinos are a good example as they fall into this category every time. The software provider requires all operators who license their casino system to be monitored by eCOGRA, a third party auditing firm that not only tests the integrity of the software, but the timely nature of all payouts. If you see the eCOGRA Seal of Approval at an online casino, you can rest assured that deserved winnings will be paid in a suitable time frame.

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